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Ticket Policy
Tickets Terms and Conditions
Types of the tickets
Dated tickets
KidZania dated tickets provide all-day access to KidZania. Tickets purchased on the KidZania website or in person at KidZania Airport are non-refundable and non-transferable and only valid for the date and time they are issued.
Open-date tickets
KidZania open-date tickets provide one-time all-day access to KidZania within 60 days from the date of purchase. This type of ticket is not applicable for Field trip days.
Ticket Classes
·Comfort class is an All Day Pass to KidZania
·Business class is an All Day Pass to KidZania with premium services included:
o For kids: Reserved Bakery Activity, 1 Free Drink
oFor adults: 1 Free Drink
·First class is an All Day Pass to KidZania with premium services included:
o For kids: Reserved Premium Restaurant Activity, 1 Free Drink, Temporary Park Exit Available
o For adults: 1 Free Drink, Temporary Park Exit Available
Special offers
Twilight tickets
KidZania twilight ticket is valid for 3 hours before the park closes.
Non-refundable, and not combinable with any other promotions
Season Passes
KidZania Season Pass is a ticket that allows a child to visit KidZania Dallas 3 times within 60 days from the date of purchase.
Additional options included:
Reserved Pie Five Activity or a Meal (7-inch Pie Five Pizza and a Drink) and one complimentary visit for an adult per each child’s visit;
Restrictions:
It is not possible to redeem more than 1 visit on the same date;
·Offer cannot be combined with other discounts and promotions;
·Time and/or date change is not possible;
· The day of the first visit is the redemption day of the Season Pass. No Refunds are available after this date.
Order Confirmation and Processing
The order is confirmed when there is an email confirmation received.
If there is no email confirmation received after submitting payment information, it is the customer’s responsibility to contact KidZania customer service via email to confirm whether or not the order has been placed.
KidZania is not responsible for losses (monetary or otherwise) if a customer assumes that an order was not placed because they failed to receive confirmation.
Taxes and Fees
A $7 bracelet activation fee per guest will be applied to all tickets purchased. KidZania collects taxes as required by state and local laws. The taxes may be displayed separately or included in the total payment sum.
Refunds and Visit Reschedules
All sales are final. Tickets purchased on the KidZania website or in person at KidZania Airport, including season passes, and memberships are non-refundable and non-transferable and only valid for the date and time they are issued.
Tickets cannot be replaced if they are lost. There is no ability to provide a refund for unused tickets.
There may occasionally be tickets offered at a discount after the original on-sale date, and no refunds for the difference between the original price are available once the tickets are already purchased.
Visit Reschedules
KidZania ticket holder can change the date of their tickets with a service fee of $5 per ticket. The date change may be made at least 24 hours before the original ticket date.
Rescheduling is based on availability, while KidZania has strict capacity limits and may be sold out for the desired date.
Types of the tickets
Dated tickets
KidZania dated tickets provide all-day access to KidZania. Tickets purchased on the KidZania website or in person at KidZania Airport are non-refundable and non-transferable and only valid for the date and time they are issued.
Open-date tickets
KidZania open-date tickets provide one-time all-day access to KidZania within 60 days from the date of purchase. This type of ticket is not applicable for Field trip days.
Ticket Classes
·Comfort class is an All Day Pass to KidZania
·Business class is an All Day Pass to KidZania with premium services included:
o For kids: Reserved Bakery Activity, 1 Free Drink
oFor adults: 1 Free Drink
·First class is an All Day Pass to KidZania with premium services included:
o For kids: Reserved Premium Restaurant Activity, 1 Free Drink, Temporary Park Exit Available
o For adults: 1 Free Drink, Temporary Park Exit Available
Special offers
Twilight tickets
KidZania twilight ticket is valid for 3 hours before the park closes.
Non-refundable, and not combinable with any other promotions
Season Passes
KidZania Season Pass is a ticket that allows a child to visit KidZania Dallas 3 times within 60 days from the date of purchase.
Additional options included:
Reserved Pie Five Activity or a Meal (7-inch Pie Five Pizza and a Drink) and one complimentary visit for an adult per each child’s visit;
Restrictions:
It is not possible to redeem more than 1 visit on the same date;
·Offer cannot be combined with other discounts and promotions;
·Time and/or date change is not possible;
· The day of the first visit is the redemption day of the Season Pass. No Refunds are available after this date.
Order Confirmation and Processing
The order is confirmed when there is an email confirmation received.
If there is no email confirmation received after submitting payment information, it is the customer’s responsibility to contact KidZania customer service via email to confirm whether or not the order has been placed.
KidZania is not responsible for losses (monetary or otherwise) if a customer assumes that an order was not placed because they failed to receive confirmation.
Taxes and Fees
A $7 bracelet activation fee per guest will be applied to all tickets purchased. KidZania collects taxes as required by state and local laws. The taxes may be displayed separately or included in the total payment sum.
Refunds and Visit Reschedules
All sales are final. Tickets purchased on the KidZania website or in person at KidZania Airport, including season passes, and memberships are non-refundable and non-transferable and only valid for the date and time they are issued.
Tickets cannot be replaced if they are lost. There is no ability to provide a refund for unused tickets.
There may occasionally be tickets offered at a discount after the original on-sale date, and no refunds for the difference between the original price are available once the tickets are already purchased.
Visit Reschedules
KidZania ticket holder can change the date of their tickets with a service fee of $5 per ticket. The date change may be made at least 24 hours before the original ticket date.
Rescheduling is based on availability, while KidZania has strict capacity limits and may be sold out for the desired date.
Platform provided by KidZania Operations S.A.R.L. © 2021, KidZania, and all related characters and elements are trademarks of KidZania Operations S.A.R.L. All Rights Reserved.
Contact Us
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