Frequently Asked Questions
About us
  • What is KidZania?
    KidZania is a dynamic city built to inspire, educate, and empower kids aged 4 – 14 through immersive learning experiences.

    KidZania originated in Mexico City in 1999 and currently has 28 facilities in 20 countries around the world, including KidZania Dallas.
  • How does KidZania work?
    At KidZania, kids independently explore the city and work their way through a world of possibilities. Kids come to KidZania to take on different roles and make sure the city is fully functioning. KidZania has its own government, rules, and economy guided by a Declaration of Independence, where kids declared themselves responsible for running the city.

    Getting started is simple: kids take on different professions, learn about their roles, put on a uniform, and start earning and spending kidZos while learning and having fun!

    When kids work, they earn kidZos, KidZania's currency, so they can pay for goods and services in the city.

    Each job takes 15 to 25 minutes, depending on the activity. We go
    based on schedule, so we recommend scanning the online schedule on the tablets
    outside every job. The online schedule can also be found on the KidZania guide.
    Each job is based on capacity, ranging from 4 to 10 kids per cycle.
  • Where is KidZania located?
    KidZania Dallas is located on the second level of the Stonebriar Centre in Frisco, Texas (the big red building), between Dillard's and the Food Court, and next to the recently-opened Hyatt Regency Frisco-Dallas hotel.
  • Is this an indoor location?
    Yes, KidZania is a 100,000 square foot indoor facility – a city built for kids, run by kids!
  • What are KidZania's operating hours?
    KidZania Dallas is open on select days with seasonal hours. To help you plan your visit, here is the current schedule:

    KidZania Dallas Hours of Operation:

    Now through August 17, 2025:
    Monday to Sunday: 12:00 PM to 7:00 PM

    Starting August 18, 2025:
    Friday to Sunday: 12:00 PM to 7:00 PM

    September 2025:
    Saturdays and Sundays: 12:00 PM to 7:00 PM
    Labor Day (Monday, September 1): 12:00 PM to 7:00 PM

    To make the most of your visit, we encourage guests to plan to stay for the full duration of our operating hours on the day of their visit. Last admission is one hour before closing.

    Please note: hours may vary on holidays and during special events.
    For real-time updates, visit our activities' live schedule during park hours.

    KidZania Dallas is located in Stonebriar Centre in Frisco, Texas, and offers an immersive experience where kids explore real-world careers in a kid-sized city. Plan ahead and arrive early to make the most of your day!
  • Is there an age limit?
    KidZania's activities are designed to be developmentally appropriate for kids 4 to 14 years old.
    We also have activities for toddlers ages 2 to 3 years old.
    More information about the toddler’s activities schedule is on the KidZania Guide: https://dallas.kidzaniausa.com/kidzaniaguide
  • Is KidZania educational?
    Yes. At KidZania, kids learn through role-play and immersive exploration. Each activity is aligned with educational standards to enhance and develop skills related to communication, financial literacy, creativity, imagination, innovation, problem solving and decision-making. Kids are doing what comes naturally to them while learning and having fun.
  • Is KidZania safe and secure for my kids?
    Child-safety measures are integrated into the planning and building of all KidZania facilities.

    All kids and adults who enter KidZania are required to go through a security scan and metal detector, as well as wear a security bracelet. Security bracelets are matched with the corresponding kids and adults. All bags, backpacks, electronics, and all belongings must go through an x-ray machine. Kids cannot leave KidZania without being accompanied by the adult they arrived with.

    Security and other measures such as CCTV monitoring cameras, paging system, and emergency facility features are in place to ensure that every guest remains safe at KidZania.

    To attend to medical concerns, KidZania has a dedicated and qualified first aid team inside the city.

    Firearms, ammunition, and knives are not allowed inside KidZania. Please keep them locked inside your car.
  • Do you have a designated parking area?
    Yes, KidZania's guest parking garage is located directly below KidZania. You can park anywhere around the mall as well. Parking is subject to the mall's parking rules, and regulations.
  • What can toddlers do at KidZania?
    KidZania is now open for the youngest adventurers ages 2-3 with special activities designed just for them!

    More information about the toddler’s activities schedule is on the KidZania Guide: https://dallas.kidzaniausa.com/kidzaniaguide

    Tickets start from $16.95

    *4+ activities are not available for toddlers
  • What can adults do at KidZania?
    KidZania is designed for kids to explore their way through the city independently, so only kids can participate in the activities. All establishments have floor to ceiling glass windows to see-in. No adults are allowed to participate, go inside establishments, or hold a spot in line.

    Adults are welcome to wait outside establishments or in the Parents' Lounge, equipped with WiFi, TVs, and other amenities. Adults can participate as spectators in some noted establishments such as the Theater, TV Studio, and Interactive Restaurants.

    Make sure you follow KidZania Dallas on Facebook or Instagram and check our website regularly for Family Days, where parents can also participate in the activities (limited to 1 adult per child).

    For security purposes, adults without children cannot enter KidZania.
  • Can kids visit KidZania alone?
    Kids 8 years of age and older can! You can drop-off your child (8y.o. or older) and be sure you'll be the only one authorized to pick them up after a day of independent play at KidZania.

    KidZania is designed and built with the safety of all kids' and guests' as our main priority. We require all kids to be checked-in by an adult guardian to receive matching RFID security bracelets. The accompanying adult is the only person responsible and authorized to exit the city with the child that they checked-in.

    Kids under 8 must be accompanied by at least one guardian who needs to remain in the city at all times with the child
  • Can adults enter KidZania without kids?
    For security purposes, adults without kids can’t enter KidZania.
  • What clothes should my kids wear to KidZania?
    While most activities do not have any special clothing requirements, we highly recommend your kid to wear comfortable clothes (pants/shorts for boys, pants/leggings/tights for girls) and closed-toe shoes (no flip-flops, no open back slip-ons).

    For your child's safety, the physical activities, such as the Turner Steel Structure and Takis Rope Access Training require closed-toe shoes and pants.
  • What are kidZos? How do I get them and what can my kids do with them?
    KidZos is the currency of KidZania. Kids receive 50 kidZos upon check-in. Once inside KidZania, taking on various roles and completing jobs and trades allows kids to earn kidZos, which they can either save at the bank, spend or invest. The idea behind KidZania's economy is to teach kids to teach kids about importance of monetary system, financial responsibility and to appreciate the value of work.
  • How can I check the kidZos balance on my KidZania card?
    You can easily check your kidZos card balance online at: card.kidzaniausa.com
    Just enter your card number.
  • Can kidZos be used for food and beverage?
    No, KidZania has great dining options and interactive restaurants such as Pie Five Pizza and Zweet TreatZ Bakery, as well as a 7-Eleven convenience store, where cash and credit cards are accepted.
Tickets & Passes
  • How much does it cost?
    We have several types of tickets available.
    All-day tickets with access to unlimited activities cost:


    Comfort class

    Children 4 to 14 years old: $49.95
    Toddlers 2 to 3 years old: $16.95
    Adults: $16.95
    Baby 0 to 1 years old free


    Business class

    Children 4 to 14 years old: $59.95
    Toddlers 2 to 3 years old: $26.95
    Adults: $18.95
    Baby 0 to 1 years old free


    First class

    Children 4 to 14 years old: $67.95
    Toddlers 2 to 3 years old: $34.95
    Adults: $21.95
    Baby 0 to 1 years old free


    Twilight Tickets

    Children 4 to 14 years old: $35.95
    Toddler: $9.95
    Adults: $9.95
    Baby 0 to 1 years old free
    Not available during the summer season

    A $5 bracelet activation fee per guest will be applied to all tickets purchased. KidZania collects taxes as required by state and local laws. The taxes may be displayed separately or included in the total payment sum.
  • What is included in a comfort class?
    All Day Pass for a kid and adult
  • What is included in a business class?
    All Day Pass
    Dedicated Check-In Line at KidZania Airport*
    Reserved Bakery Activity
    One FREE Drink for a Kid

    Adults get:
    All Day Pass
    Dedicated Check-In Line at KidZania Airport*
    One FREE Drink for an Adult
  • What is included in a first class?
    All Day Pass
    Dedicated Check-In Line at KidZania Airport*
    Pie Five Pizza Experience
    Reserved Chobani Yogurt Innovation Factory Activity
    One FREE Drink for a Kid
    Temporary Park Exit

    Adults get:
    All Day Pass
    Dedicated Check-In Line at KidZania Airport*
    One FREE Drink for an Adult
    Temporary Park Exit
  • What is included in a twilight ticket?
    Twilight Ticket is a 3-Hour Pass
    Park entry with Twilight Tickets is valid only 3 hours before closing. Entry prior to this time is not allowed.
    Non-refundable, and not combinable with any other promotions
    Ticket class: comfort
  • Can I change the date on my tickets or get a refund?
    Our ticket policy is that all tickets are final, non-refundable and non-transferable, and are only valid for the date they are issued on.

    However, our guests can change the date on their tickets for a $5 fee. The date change may be made before the original ticket date (subject to availability on the desired switch date).

    To change your ticket date, visit and follow the instructions on the screen: https://ticketz.kidzaniausa.com/change

    If you're unsure about your visit date, consider purchasing an Open-Date ticket. However, once you choose a visit date, ensure it falls on a Family Day, not a School Day.
  • Does KidZania offer memberships or annual tickets?
    Yes. You can learn more about our Membership Program, its perks, cost, rules and enrollment here. We also have the B•KidZanian loyalty program, which offer children benefits during their visit to KidZania, such as tax benefits or better salaries. Parents can sign-up for their kids at the PaZZport Office, inside KidZania.
  • What is the season pass?
    KidZania Season Pass is a ticket that allows a child to visit KidZania Dallas 3 times within 60 days from the date of purchase.
    Additional options included:
    Reserved Pie Five Activity or a Meal (7-inch Pie Five Pizza and a Drink) and one complimentary visit for an adult per each child’s visit;
    Restrictions:
    It is not possible to redeem more than 1 visit on the same date;
    ·Offer cannot be combined with other discounts and promotions;
    ·Time and/or date change is not possible;
    · The day of the first visit is the redemption day of the Season Pass. No Refunds are available after this date.
  • Are there any regular discounts available at KidZania Dallas?
    Yes! KidZania offers a 10% discount on regular admission tickets for walk-in guests in the following categories:
    • Military
    • Police
    • Nurses
    • Firefighters
    • Seniors (60+ with valid ID)
    Important Notes:
    • Discounts are available offline only at the KidZania Airport counter.
    • Valid ID is required to redeem the offer.
    • Discounts do not apply to Memberships, Season Passes, Birthday Parties, or Field Trips.
    • Offers cannot be combined with other promotions.
  • Do teachers get anything special at KidZania Dallas?
    Yes! As a thank-you for all that you do, we offer one complimentary Adult ticket to teachers visiting with their families. Simply bring a valid school ID and check in at the Airport counter. This offer is available offline only and does not apply to Memberships, Season Passes, Birthday Parties, or Field Trips.
General questions
  • Is it possible to celebrate a birthday at KidZania?
    You can host a themed birthday party at KidZania. For more information and to submit a request, visit the 'Birthday at KidZania' page."
  • What can I gift at KidZania?
    You can purchase an e-gift card or an open-date ticket as a present.
    E-Gift cards can be purchased for amounts starting at $5.
    E-Gift valid at any POS, including food and drinks (except 3rd party vending machines and Kiosks)
    KidZania open-date tickets provide one-time all-day access to KidZania within 60 days from the date of purchase. This type of ticket is not applicable for Field trip days.
  • Are there any age restrictions for children to participate in activities?
    KidZania is specifically designed for children ages 4-14, and younger children (3 y.o. and below) have several special activities available to them in a designated area.
    More information about the activities schedule is on the KidZania Guide: https://dallas.kidzaniausa.com/kidzaniaguide
  • Where can I find the daily activity schedule at KidZania Dallas?
    You can view the live activity schedule at schedule.kidzaniausa.com
    It updates in real time and reflects all currently available experiences.
    Please note: the schedule is only visible during park hours and may vary day to day. For the most accurate information, you can also check the digital boards inside the park or ask our team on the day of your visit.
  • How many activities can kids generally complete per visit?
    The number of activities kids can complete per visit at KidZania depends on several factors, including the park's crowd levels, the time of their visit, and the types of activities they choose. If the visit lasts 4 to 5 hours, kids typically complete five or more activities.
    Each activity lasts around 15 to 30 minutes, so time management plays a role in how many experiences kids can enjoy in a single visit.
  • How much time should I plan to spend at KidZania Dallas?
    To get the most out of your visit, we recommend staying at least 4–5 hours. This gives your child enough time to complete 5 or more activities at their own pace and fully enjoy the experience.
  • What are Family Days at KidZania Dallas?
    Family Days offer a unique opportunity for parents to join their children in select activities within the park.

    Family Days are typically offered on select weekdays. This Summer, they take place every Monday through August 17.

    This format was created to strengthen family connections and allow parents to experience KidZania from their child’s perspective — a rare and meaningful chance to share in their learning and imagination.

    To ensure a positive experience for all guests, please review the following guidelines:
    • Children remain the focus. Activities are designed to support child-led learning and engagement. Parents are encouraged to participate as observers and supporters, while allowing children to take the lead.
    • One adult per child is allowed to join each activity to maintain a balanced and inclusive environment for all families.
    • Parents do not earn kidZos, as the reward system is intended to help children build financial literacy and decision-making skills.
    • We kindly ask that all adults respect the space and experience of other children during activities by keeping participation thoughtful and measured.
    Activities available on Family Days may vary. For the most accurate schedule, please ask our team on the day of your visit.
  • I have a kid with special needs. Can they go to KidZania?
    Kids of all abilities are welcome at KidZania. KidZania is 100% ADA compliant. Ask about our special needs accommodations at the entrance.Our staff and facility can accommodate kids with special needs and disabilities. A guardian or parent can accompany children with special needs and assist them in doing the activities (please ask for a blue bracelet at the airport). There is also an elevators to move from floor to floor.

    If you require any specific accommodations during your visit, please email us at info@kidzaniausa.com ahead of time, prior to your visit, so we can explain you what we can do so you and your special needs child have a great experience.
  • Can we bring our own food?
    No, outside food and/or drinks are not allowed inside KidZania (some exceptions may apply). We have gluten-free dishes. KidZania has several food and beverage options inside for guests to purchase and enjoy, such as Pie Five Pizza, Zweet TreatZ Bakery, and 7-Eleven. Cash and credit cards are accepted at these establishments.
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